FAQ

Frequently asked questions

1. Your account
1.1 Do I need an account?

You do not need an account to order from our webshop, but we do recommend it as it makes placing future orders, viewing past orders, and adding favourites that much easier.

1.2 How can I create an account?

Simply click the [account-button] in the top-right corner and fill in your personal details. You’ll receive a confirmation email to the email address you provided.

1.3 How can I retrieve my password?

You can reset your password using this link: Forgot your password?

1.4 How can view my order history?

Simply login and go to your account page, here you can click on ‘orders’ to see your past orders.

2. Gift Cards
2.1 Does PAKKEND offer gift cards?

Yes, you can purchase them in-store.

2.2 How do I use my PAKKEND gift card?

At the moment, you can only use them in-store.

2.3 When does a PAKKEND gift card expire?

Good news: a PAKKEND gift card does not expire.

3. Payments
3.1 Which payment methods does PAKKEND accept?

Our webstore accepts iDeal and Paypal. In-store we accept cash and most debit and credit cards.

4. Personal Tailoring
4.1 What made-to-measure products does PAKKEND offer?

We do custom-made suits, jackets, trousers, shirts, jeans, and overcoats. We highly recommend customers make an appointment to get to know our made-to-measure possibilities. 

4.2 Does PAKKEND offer a tailoring service?

Yes, but only on PAKKEND products. If the fit of an item is no longer to your liking, you can always come by and get it adjusted. Costs may apply, contact us for more information.

4.3 Can I order made-to-measure products online?

It is not possible to order made-to-measure products online, but we’d love to welcome you to our store for a personal made-to-measure experience. You can make an appointment here.

4.4 When is my made-to-measure product done?

We aim to have your garment ready for pick up in-store in five weeks.

5. Purchases
5.1 How can I cancel my order?

To cancel your order, please contact us at +31 20 470 1129 or support@pakkend.nl

5.2 When is your sale?

In addition to a bi-annual end of season sale—both online and in-store—we also have special offers for our subscribers. You can subscribe in the footer of this page.

5.3 What if an item has defects, is damaged or incorrect?

Please contact us at +31 20 470 1129 or support@pakkend.nl

6. Returns and Exchanges
6.1 Can I exchange or return an item?

Yes, it is always possible to return or exchange an item within 30 days after purchasing. Please ensure that the item is in original condition with all packaging and tags attached.

6.2 Can I exchange or return an order in-store?

You can always return or exchange item(s) in-store.

6.3 How can I return an item?

You can always return an item in-store, free of charge. If you want to return an item via shipping, you can send it to:

PAKKEND Amsterdam
Bilderdijkstraat 50
1053 KV Amsterdam
The Netherlands

6.4 What are the costs for a return?

Returning an order in-store is always free of charge. If you wish to return an order via shipping, standard shipping costs apply.

6.5 How can I return an item purchased in-store?

An item purchased in-store can only be returned in-store.

6.6 When will I receive my refund?

Your refund will be processed within 10 work days.

7. Service
7.1 If I still have questions, how can I reach PAKKEND?

You can get in touch by calling or sending a message on WhatsApp to +31 20 470 1129, or emailing us at support@pakkend.nl

7.2 Do I need an appointment?

No, you’re always welcome to drop by our store, but for made-to-measure tailoring we highly recommend one.

8. Sizes
8.1 What size do I need?

You can find a size guide on our product pages. If you need personal advice, don’t hesitate to call or WhatsApp us at +31 20 470 1129, or email us at support@pakkend.nl. You can also drop by our store.

8.2 Where can I find the size guide?

You can find the size guide underneath the product info on the product page.

8.3 Is it possible to order a suit’s parts in different sizes?

Sadly, this is not possible. If you do need differently sized jacket and trousers, we recommend going custom with our made-to-measure suits.

8.4 Can I check to see if my chosen product is in stock?

When you’ve selected your desired colour and size, it will show the specific stock level of the selected product below the 'add to cart' button.

9. Our Store
9.1 Where can I find PAKKEND?

Our store is on Bilderdijkstraat 50 in Amsterdam.

9.2 What are the opening hours?

Monday 13:00 - 19:00
Tuesday 10:00 - 19:00
Wednesday 10:00 - 19:00
Thursday 10:00 - 21:00
Friday 10:00 - 19:00
Saturday 10:00 - 17:00
Sunday 12:00 - 17:00

9.3 How can I reach the store by public transport?

From Amsterdam Central Station:
Take Tram 17 to ‘Osdorp Dijkgraafplein’ and get off at Marnixstraat. Walk down the De Clerqstraat for 5 minutes to the corner of Bilderdijkstraat.

From Amsterdam Zuid:
Take Tram 5 to ‘Frederik Hendrikplantsoen’ and get off at Museumplein, then take Tram 3 to ‘Zoutkeetsgracht’ and get off at De Clerqstraat. You’ll find us on the corner of Bilderdijkstraat and De Clerqstraat.

From Amsterdam Sloterdijk:
Take Tram 19 to ‘Diemen Sniep’ and get off at Bilderdijkstraat. You’ll find us on the corner of Bilderdijkstraat and De Clerqstraat.

9.4 Can I park near the store?

Yes, it is possible to park close to the store. We recommend going to De Hallen or to try your luck in any nearby street.

10. Delivery
10.1 What are the shipping costs?

At Pakkend, we offer free shipping on all orders. International shipping may vary, contact us at support@pakkend.nl for more information.

10.2 What is the delivery time?

We offer next-day delivery within The Netherlands on orders ordered before 13:00. It is always possible to pick up orders in-store.

Our store

We're open 7 days. Come visit us today!

PAKKEND Amsterdam

Bilderdijkstraat 50
1053 KV Amsterdam
The Netherlands

Opening hours
Mon 13:00 - 19:00
Tue 10:00 - 19:00
Wed 10:00 - 19:00
Thu 10:00 - 21:00
Fri 10:00 - 19:00
Sat 10:00 - 17:00
Sun 12:00 - 17:00